Terms of Service

These Terms of Service apply to all purchases made through the Maison Cavalle website. By using our website or placing an order with us, you agree to these terms.

About Us

Maison Cavalle provides equestrian clothing and related products through our online store.

Throughout these terms, “we”, “us” and “our” refer to Maison Cavalle.

Using Our Website

You may use our website for personal, lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activity

• Attempt to interfere with the operation or security of the website

• Copy, reproduce or misuse our branding, imagery or website content without permission

• Provide false or misleading information when placing an order

Products

We aim to describe and display our products as accurately as possible.

However, colours may appear slightly different depending on your screen, device or lighting.

Product availability is subject to stock levels and we may withdraw or update products at any time.

Prices

All prices are displayed in pounds sterling unless otherwise stated.

The price shown at checkout is the price payable for your order, together with any applicable delivery charges.

We reserve the right to change our prices at any time, but this will not affect orders that have already been confirmed.

Orders

When you place an order, you will receive an order confirmation.

We reserve the right to cancel or refuse an order where necessary, including where:

• A product is unavailable

• There is an obvious pricing or product information error

• Payment cannot be authorised

• We reasonably suspect fraudulent activity

If we cancel an order after payment has been taken, you will receive a refund.

Payment

Payment must be made using one of the payment methods available at checkout.

You are responsible for ensuring that the payment and billing information you provide is accurate.

Orders will not be dispatched until payment has been successfully processed.

Delivery

We aim to dispatch and deliver orders within the estimated times shown on our website.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please ensure the delivery address provided at checkout is correct.

Our full delivery information is available in our Shipping Policy.

Returns and Refunds

Returns, refunds and exchanges are handled in accordance with our Returns & Refund Policy and your rights under UK consumer law.

Please review our Returns & Refund Policy before making a purchase.

Nothing in these Terms of Service affects your statutory rights.

Faulty Products

If you believe your item is faulty, damaged or not as described, please contact us as soon as possible with your order details.

Your legal rights in relation to faulty goods are not affected by these terms.

Intellectual Property

All content on the Maison Cavalle website, including our name, logos, branding, photography, graphics, product designs, written content and other materials, belongs to Maison Cavalle or is used with permission.

You may not reproduce, distribute or use our content for commercial purposes without our prior written permission.

Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Only one discount code may be used per order

• Promotions may have an expiry date

• We may withdraw or amend promotions at any time

• Promotions are subject to product availability

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Maison Cavalle will not be responsible for losses that were not reasonably foreseeable when you entered into a contract with us.

We are not responsible for losses arising from improper use of our products or failure to follow any care or usage instructions provided.

Personal Information

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed in order to provide our services, fulfil orders and operate our business.

Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the time you place your order will apply to your purchase.

Governing Law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also have rights under the laws applicable in your part of the UK.

Contact

If you have any questions about these Terms of Service, please contact Maison Cavalle through the contact details provided on our website.

Last updated: August 2026