Refund policy

Returns & Refund Policy

We hope you love your Maison Cavalle order. However, if something isn’t quite right, you can return eligible items within 14 days of receiving your order.

Returns

To be eligible for a return, items must be:

Unworn and unused
In their original condition
Free from marks, hair, odours or signs of wear
Returned with all original tags and packaging

Please take particular care when trying on riding leggings. We may be unable to accept items showing signs of wear or use beyond what is reasonably necessary to check the fit and condition.

To request a return, please contact us before sending your item back.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect. We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they reach us.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where required by UK consumer law, the original standard delivery charge will also be refunded. Additional delivery charges paid for an upgraded or express delivery service are not refundable beyond the cost of our standard delivery option.

Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is faulty, damaged or you have received the wrong product.

Where an item is faulty or incorrect, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

Exchanges

If you require a different size or colour, please contact us. Exchanges are subject to stock availability.

Where an exchange is unavailable, you may return the original item in accordance with this returns policy and place a new order.

Non-Returnable Items

We cannot accept returns on:

Items showing signs of wear or use beyond what is reasonably necessary to inspect them
Items returned without their original tags
Personalised or made-to-order products, where applicable
Gift cards

This policy does not affect your statutory rights.